This is regarding steps to be taken for prevention of frauds in post offices. SB Order No.24/2022
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| SB Order 24/2022 |
SB Order No. 24/2022
F. No. FS-13/7/2020-FS-Part(l)
Government of India
Ministry of Communications
(Financial Services Division)
Dak Bhawan, New Delhi-l10001
Dated: 15.12.2022
To,
All Head of Circles/Regions
Subject: Steps to be taken for prevention of frauds in post offices.
Sir/Madam,
As part of continuous improvement in making
the CBS system robust, incremental changes are implemented to ensure that the
fraud risk involved in CBS operations is minimized.
2. It has come to the notice of this Division
that some single handed/double handed post offices are changing the name of the
account holders by using CIF merger menu HCCA increasing the fraud risk. To
avoid such instances, necessary amendments have been made in the HCCA menu and selection of 'Yes' under
'Modify A/c Name" have been disabled.
3. Henceforth,
for any change in the name at account level, the concerned post office shall
send the case to its HO with relevant documents. After necessary examination of
the case, concerned HO shall change the name of account holder through HAALM menu in Finacle and intimate the
post office concerned.
4. It is
requested to circulate it to all concerned for information, guidance and
necessary action.
5. This is
issued with the approval of the Competent Authority.
Yours Faithfully
(Devendra Sharma)
Assistant Director (SB-II)
